Refund Policy

We provide a flexible Refund Policy For our products purchased through tophivetheme.com/ or themeforest.com or codecanyon.com

We adopted this refund policy to make customer satisfaction more flexible and smoother. For any queries of the purchased products, you can send us a support ticket through this website. And before making a  refund request, you must have to check the following criteria:

   We only offer a refund for our products if:  

• The purchased product is fully non-functional.
• And you asked for customer support in our support center but did not get a reply within 7 days.
• The product description and preview were completely misleading or wrong. 
• Part of the theme is non-functional and did not get any support within 7 days after submitting a ticket/mail to our support center.

   We do not offer refund or reserve rights for refusing a refund request in cases of: 

• If you mistakenly purchase any of our product
• If your employee purchase a product from our profile on Envato or from here
• Product sold on offer or at any special price.
• If you purchase a product and expect to work like another version, i.e., You downloaded the PSD/HTML version but expect to work like a WordPress version and vice versa.
• A refund request will be null and void if requested after 7 days of purchasing the product.
• You submitted your problem and the support team fixed your problem.

Last updated on Sept 30, 2022